Craftsman is not just a name. To consumers, it is assurance of quality and value that lets them know they can rely on the tools and other products.
But what does it take to bear the Craftsman name? How is a tool approved for the honor? The development of the Craftsman Twin Cutter saw is a good example.
It began more than two years ago, when the saw's inventor made a presentation to engineers at the Sears Quality Testing Lab.
"The inventor made a presentation on the saw and showed us a video," said Mike Weiby, tool engineering manager for Sears Craftsman Power Tools. "At first, we tried to compare it to an angle grinder or a cutoff wheel. Then we realized it was radical new technology worth recommending to the product development team."
The Craftsman Twin Cutter saw resembles a cross between a hand grinder and a circular saw; two blades run flush against one another and turn in opposite directions. The carbide-tipped blades cut almost any material - steel, aluminum, plastic, wood - in clean, precise cuts without the heat, kickback, or significant sparking associated with grinding wheels or circular saws.
The product development team, made up of experts from the merchandising and marketing 3 departments and engineers from the lab, evaluates new products and innovations to search out candidates for the sears craftsman power tool brand.
That committee also was enthusiastic about the new technology and began to establish specifications for a saw worthy to be labeled Craftsman.
The first working models of the future Twin Cutter were then delivered to the Craftsman lab for testing, refinement, and retesting.
The 33,000-square-fpot Craftsman lab at the Sears headquarters near Chicago is one of the largest private testing facilities in the country. It features soundproof booths, a freezer at 30 degrees below zero, a high-temperature and high-humidity oven, and practical-use areas. It even has its own machine shop.
"We test about 1,000 products each year - everything with the Craftsman name," said Weiby. "We test hand tools, power tools, lawn and garden equipment, even the new Craftsman shop phone. Our job is to ensure the tools are durable and will do the job our customers expect."
The testing of the Twin Cutter was rigorous.
"The first thing we did was to cut an eight-foot iron pipe into two-inch pieces," Weiby continued. "When the saw did that without any problems, then the real testing began."
The saw was dropped on a concrete floor from a height of six feet - a standard test for all Craftsman hand and electric tools - then frozen and dropped again. It was given a durability test, cycled under load for hours. Engineers then gave it a practical-use test, using the saw to cut everything from plastic to aluminum to wood embedded with nails.
"We were testing every aspect of the saw, the strength of the motor, the durability of the blades, how it felt to the user," Weiby said. "Along the way, we made adjustments in the safety guard to make it easier to use and added the auxiliary handle to give the saw more stability."
Once the final specifications were established, pre-production models of the final version were given the ultimate field test: a review by racing mechanics.
"We took prototype Twin Cutters to several of our Craftsman teams," said Henry Ferris, Craftsman brand director. "We often ask them to evaluate new tools because those guys don't pull any punches. With them, the products really do have to live up to Craftsman's 'Tough Tools' slogan."
Finally, after 30 months of development, the Twin Cutter officially became a Craftsman product and was introduced in February.